From: James Kanagaraj firstname.lastname@example.org
Sent: 10 March 2010 12:29
Cc: Kamboj Chander
Subject: ECHS Chennai: Degradation of Services
Dear Brig S. Kutiala,
Today I visited the ECHS located in the premises of MH Chennai and observed its functioning for over 3 hours. There were in all about 200 ESM who were seated (all seats occupied), some milling around the reception and many standing near the counter dispensing medicines. There were only 2 medical officers out of 4 employed. The OIC ECHS ... edited ... has no administrative control over his staff.
The waiting period for collecting medicines in the queue system is 3 to 5 hours as confirmed by the OIC. ESM who wish to collect only medicines are also supposed to queue up for which the waiting period is 5 hours plus.
There seems to be a steady decline in the efficiency of the ECHS. The ESM who desire to get treated for their illness are literally made more sick encountering the hurdles placed by the OIC and his staff. The OIC attitude is the most unfriendly and very bureaucratic. Finally after a debate and heated argument with the OIC which was unfruitful I and my wife left without collecting the medicines with a saddened heart. Truly the Veterans battle in the ECHS is a on going process! There is an urgent requirement for instant redressal of grievances of Ex Servicemen within the ECHS Polyclinic and MH premises.
This is for your kind information.
With regards and best wishes,
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