Monday, March 29, 2010


Sent: 26 March 2010 10:49

Respected Sir,
I had sent a mail to INDIGO on the subject discount scheme on INDIGO Flts.
I received a mail from them.You may like to put it on your blog for the info of environment.
Veteran Bhatia
---------- Forwarded message ----------
From: IndiGo Customer Relations
Date: 25 March 2010 13:21
Subject: FW: special discount scheme for armed forces personnel (eligible traveler).
To: ""

Dear Mr. Bhatia
Thank you for your mail and suggestion.
With reference to your mail, I have personally forwarded your mail to the concerned department as a valuable suggestion for future review and enhancement.
Once again thank you for taking time to communicate with us, we look forward to serving you on-board.
For information on fares, reservation and schedule you can also contact our 24 x 7 call centre at 0 99 10 383838 or at 1800 180 3838 (Toll Free).
Best Regards
Abhinav Maharishi
Asst. Manager - Customer Relations
InterGlobe Aviation Limited ("IndiGo")
Tower C , 3rd Floor, Global Business Park
Mehrauli Gurgaon road
Gurgaon- 122002, Haryana
Phone :- +91 124 435 2500
Fax: 0124-4068536
Call Centre :- 09910 383838
Toll Free :- 1800 180 3838
IndiGo crowned as ‘Most Admired Travel Product of the Year 2009’ by SATTE at SATTE Achievers Awards.
Sent: Wednesday, March 24, 2010 12:10 PM
To: Sanjay Kumar (Comm,GBP)
Subject: special discount scheme for armed forces personnel (eligible traveler).
Dear Mr Sanjay,
I have gone through your mail on the website of IESM.
I take this opportunity to thank INDIGO for the subject discount scheme. It surely is a welcome scheme but all may not be able to benefit as the rider of eligible traveler to be part of the traveling team may not be feasible for many families.

The serving personnel are not always with their families. In fact this discount would be more beneficial to them when the separated families wish to join the head of family during vacations.

The spouses and dependent children of all serving personnel are issued dependent cards and the spouses of all retired personnel are issued ECHS ( Ex-Servivemen's Contributory Health Scheme) cards with duly attested photos of dependents.

It may be noted that Spicejet is allowing the concession as suggested by me above.

I would therefore request you to consider this concession as an independent one to facilitate reunion of separated families .
Lt Col (Retd) S.S.Bhatia
From: Rakesh Prasad Chaturvedi []
Sent: 26 March 2010 07:49
Subject: Fwd:FRAUD in Air concession for Def incl retd by Airlines

Circulated in wider Veteran interest.
---------- Forwarded message ----------
Dear All
Ref my earlier mail. All these people are fraud. Basic catch is that the officer has to travel himself, if the Armed Forces Concession is to be claimed. And read below what concession they are giving. I sent a mail to this gentleman from INDIGO and his reply is also given below.
Then I went to the Indigo site and tried to book a seat from Kolkatta to New Delhi on 18 Apr for my self. The charges which were being debited to my credit card with Defence Concession were as under:
Base Fare plus Airline Fuel - Rs 2600/-
Fees - Rs 229/-
Debited to my Credit Card Acct = Rs 2829/-
There is NO 100% Concession on base fare, they are making a fool of the Defence. Even if some one is showing they show Base fare DOUBLE and then reduce to half.
Because when I went to to book a seat the charges (incl agent commission) for GENERAL PUBLIC traveler for the same date same time are as under:
Spice Jet - Rs 2829/-
Indigo - Rs 2829/-
Jet Konnect- Rs 2832/-
Kingfisher - Rs 3052/-
I was told that Spice Jet also gives discount, so I tried there and this is what they wanted to Bill me
Base Fare plus Airline Fuel - Rs 2501/-
Fees - Rs 229/-
Defence Promo ( minus) - Rs 150/-
Debit to my Credit Card - Rs 2579/-
Please Circulate to all Serving and Retired Officers to make them aware of the FRAUD by Airlines.
Can some one send to Army/Navy /Air HQs the Mov people.

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